Terms and conditions

Gift cards

Physical gift cards

• Physical gift cards can be purchased and redeemed in-store only at R.M.Williams owned retail stores in the United States.

• Physical gift cards cannot be redeemed at any R.M.Williams outlets, clearance, or concession stores.

• Physical gift cards can only be redeemed in the market where they were purchased e.g. If purchased in the United States in USD, it can only be redeemed in the United States.

• Physical gift cards purchased in the United States will expire 36 months from purchase.

• Physical gift cards can be redeemed by presenting the card in store.

• The physical gift cards is partially redeemable, and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash.

• If the full balance is not spent in one transaction, the remaining balance will remain on the physical gift card.

• Any unused balance will not be refunded or credited when the card expires.

• Treat your physical gift card as cash. Lost or stolen cards will not be replaced or refunded.

Digital gift cards

• Digital gift cards can be purchased online and redeemed at rmwilliams.com and in R.M.Williams owned retail stores in the United States.

• Digital gift cards cannot be redeemed at any R.M.Williams outlets, clearance, or concession stores, eg Myer.

• Digital gift cards can only be redeemed in the market where they were purchased, eg If purchased in the United States in USD, it can only be redeemed in the United States.

• Digital gift cards purchased in the United States will expire 36 months from purchase.

• Digital gift cards can be redeemed online by entering the ‘digital voucher code’ in the Payment section in the checkout, OR in store by presenting the digital gift card email (on screen or print out).

• This digital gift card is partially redeemable, and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash.

• If the full balance is not spent in one transaction, the remaining balance will remain on the digital gift card.

• Any unused balance will not be refunded or credited when the card expires.

• Treat your digital gift cards email as cash. Misplaced or misused digital gift cards will not be replaced or refunded.

Made on Demand

Upon purchasing Made On Demand boots, you are agreeing to the below:

• Your Made On Demand boot will be shipped in 6 - 8 weeks for ‘ special order ’ items. Special order items will not be delivered in time for Christmas.

• R.M.Williams reserves the right to amend the delivery time as deemed necessary.

• Due to the individual nature of your purchase, once your Made On Demand boot order has been placed, cancellations or amendments cannot be accepted.

• R.M.Williams is unable to accept returns or exchanges of Made On Demand purchases except where the item is damaged or faulty or delivered incorrectly through and error by R.M.Williams.

• Leather colours and materials may vary.

• R.M.Williams cannot accept responsibility for any variations in colour, shade and texture and cannot accept returns on this basis.

PayPal promotion

PayPal is not responsible for promotions offered by third parties and you should read the Terms & Conditions relevant to any promotion at the merchant’s website. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962. Any information provided is general advice only and does not take into account your objectives, financial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring or using the service.

RE•MADE return and exchange policy

All items presented for a return or exchange must meet the following requirements:

● RE•MADE boots should be returned unworn with all the original tags attached, in their original and undamaged box and packaging. Due to the pre-worn nature of RE•MADE boots, wear will be indicated by marks or scuffs to the sole.

● Returns for RE•MADE boots must be actioned within 14 days of receipt of the product.

● If returning by post, please ensure to pack the item(s) securely to avoid damage   during shipment.

Need help with a return or exchange? View our returns and exchanges guide here .

Complimentary boot polishing

Complimentary boot polishing is offered in all R.M.Williams stores, subject to these terms and conditions. Complimentary boot polishing is available for R.M.Williams boots only. This service is offered at the discretion of the store manager, pending availability of the designated team members at each location. This service may be subject to delays and/or waiting periods as our teams work to manage demand. If a store team are unable to fulfil a polishing request on the date or time requested, they may be able to rearrange this service for another date or time, at the discretion of the store manager. R.M.Williams reserves the right to deny this service at any time, without prior warning.

Appointment booking

Private boot fitting appointments are offered at the discretion of R.M.Williams. Private boot fitting appointments are complimentary and offered on a first come, first served basis via the R.M.Williams website. Customers are advised that appointments cannot be guaranteed outside of the scope of the dates, times and locations offered in the online booking form. All required fields in the online booking form must be completed in order to process the booking request. A confirmation email will be sent to the provided email once the appointment is confirmed, and a subsequent reminder email will be sent to the same email address in the week prior to the appointment date. If, at any time proceeding the private booking appointment, a customer needs to cancel or amend their appointment, we request that they contact R.M.Williams Customer Service or the store at which the appointment has been made.

A maximum of four people may be fitted for boots in any 30 minute booking slot. 60 minute booking slots are available for parties of 5-8 people.

Purchases made at private shopping appointments are not limited to footwear but may be subject to stock availability. Pending stock or sizing availability, store managers may be able to place orders for any out of stock items on the customers behalf, with complimentary delivery to the customer’s designated address. Customers should allow an eight week delivery period from time of ordering any Made On Demand or out of stock leather boots, to ensure delivery in time for their intended wear date.

Student Beans discount

• R.M.Williams 10% online student discount (the “discount”) is available to students who hold an account with Student Beans https://www.studentbeans.com/uk and who are currently studying in the AU, NZ, UK, US and Canada.

• The Discount is valid only on full price items at www.rmwilliams.com.au or www.rmwilliams.com (excluding exotics leather products kangaroo, crocodile and ostrich items) and can only be redeemed online and not in R.M.Williams outlet stores or department store concessions.

• Discount codes can be generated between 18 July 2022 and 18 July 2023 and are subject to availability in your region.

• Discount codes will be valid for redemption up until 18 July 2023 following which time they will expire and can no longer be redeemed.

• To redeem the discount online, you must follow the instructions to generate your unique Student Beans discount code which can then be redeemed at the R.M.Williams online checkout.

• Each code is unique and can only be used once. Only one code may be used per transaction.

• Items may only be returned in line with R.M.Williams returns policy and will only be refunded at the discounted price paid. This does not affect any rights you may have under consumer law

• Discount is only available to verified Student Beans members. The discount cannot be used in conjunction with any other staff discount, voucher or other promotion. The discount may not be used in respect of delivery charges, gift cards, outlet & Sale items.

• The discount is non-transferable and no cash alternative will be given. Should anyone other than an eligible account holder attempt to use a Student Beans code to obtain a discount, the code will be void and the discount will be withdrawn without notice.

• The discount code may not be sold (including without limitation on any auction site) whether for profit or otherwise, or reproduced on any website. Such activity will render the code and the discount void.

• R.M.Williams reserves the right to withdraw or amend the discount in the event of any unforeseen circumstances outside of its reasonable control or if it considers necessary to do so at R.M.Williams absolute discretion. In the event R.M Williams withdraws the discount the codes will no longer be available for redemption.

• These terms and conditions are subject to and incorporate R.M.Williams terms of use and privacy policy.

• These terms and conditions are also subject to any terms and conditions of Student Beans.

• Registered Address of promoter: R.M.WILLIAMS PROPRIETARY LIMITED. Level 9, 55 Market Street, Sydney NSW 2000, Australia

Thread Together donations

• R.M.Williams Pty Ltd (ACN 007 527 166) (“R.M.Williams”) is authorised to collect donations on behalf of Thread Together Limited (ABN 91 160 701 280) (“Thread Together”), an Australian registered charity.

• By making a donation, you agree that R.M.Williams will collect your donation at the time of your payment for your Order, with all donations provided to Thread Together.

• You will not receive a tax invoice for your donation.

• Your donation is not part of your Order with the Retailer. This means that if you return any part of your Order to the Retailer you will not be refunded the donation as part of any refund or partial refund you receive.

• Full terms and conditions.

Worn by you

By submitting your photographs to R.M.Williams, you release them for use in any marketing capacity on channels owned by R.M.Williams. By submitting your photographs to R.M.Williams, you are also adhering with your photographer’s usage agreements and not breaching any conditions set out by them and/or provided us with any relevant credit information. R.M.Williams will not be liable for any claims or incidental, consequential, or other damages arising out of the use of the photographs.